It typically takes 1 to 3 days to prepare your jewelry, as each piece is custom engraved for you. However, for certain pieces that require additional cutting or shaping, the preparation time may be longer. Once your item is ready, you can expect delivery to your mailbox within 5 to 8 days, or opt for express delivery, which takes about 3 to 5 days. We strive to get your order to you as quickly as possible and truly appreciate your patience throughout the process.

Luminessa Jewelry is crafted from high-quality stainless steel, known for its exceptional durability and resistance to tarnishing. Each piece is finished with IP plating, which is more robust than regular plating, ensuring that your jewelry retains its beauty and won’t fade over time. This perfect blend of stainless steel and IP plating guarantees that your jewelry remains stunning for years to come.

Yes, you can wear your Luminessa Jewelry while swimming or in the shower without any risk. Thanks to the durable stainless steel and IP plating, your jewelry is resistant to water, so you can enjoy it without worrying about damage.

After successfully placing your order, you will receive a confirmation email containing all the details, such as your order number, purchased items, and shipping address. If you don’t see the email in your inbox, please check your spam or junk folder. If you have any questions or concerns, don't hesitate to contact our customer service team for assistance.

Modifications to your order must be requested within 24 hours of placing it. Unfortunately, we are unable to process any changes after this time frame, as production begins shortly after the order is placed. To request a change, please contact our customer service team.

Once your order is confirmed, production of your custom items begins shortly after. You have a 2-hour window to cancel your order at no charge. After this period, a 30% restocking fee applies if you cancel within 24 hours of placing the order. Unfortunately, cancellations are no longer possible after 24 hours. To cancel your order within this time frame, please get in touch with our customer service team.

Yes, we provide a 2-year warranty on our jewelry pieces. This covers any manufacturing defects, so you can enjoy your jewelry with peace of mind. If you experience any issues, don't hesitate to contact our customer service team, and we’ll assist you promptly.

If your jewelry is damaged, please contact our customer service team. Include a photo of the product and a description of the issue. We will address the matter promptly and do everything we can to ensure your complete satisfaction.

To track your order, you have two options:

1. Track My Order Page: Visit our Track My Order page on the website. Simply enter your Order Number, Email, Phone Number, or Tracking Number to see the latest updates.
2. Shipping Confirmation Email: Use the tracking link provided in your shipping confirmation email to follow your package. If you can’t find the email, don’t forget to check your spam or junk folder.

If you need further assistance, feel free to reach out to us!

We want you to be completely satisfied with your purchase, so we've made sure to clearly outline our return and exchange policy. For more detailed information, you can read the full policy here: Return and Exchange Policy

Yes, you can definitely add extra links to your Legacy bracelet! This set includes 4 matching links that are easy to attach. You can purchase them here: Extra Links for Legacy Bracelet

If you notice that a name or engraving seems to be missing, it might be because the link has rotated. The engraving could be facing the inside of the bracelet, making it harder to see. To fix this, simply rotate the link(s) until the engraving is facing outward.

Rest assured, this is not a defect! To align the names properly, simply rotate the links until they are positioned correctly. It's a quick and easy fix! For a step-by-step guide, we have a helpful video on the product page of our website. Feel free to take a look here: Legacy Bracelet Product Page

If your order is marked as delivered but you haven’t received it, here’s what you can do:

1. Check around your delivery area (porch, mailbox, etc.) to ensure it wasn’t left in a different location.
2. Verify with anyone at your address (family members, neighbors, etc.) to see if they may have received the package on your behalf.
3. Visit your local post office for more detailed tracking information or to confirm the delivery.

Sometimes, parcels are marked as delivered but are actually received a few days later, so we recommend keeping an eye out for any further updates. If you still can’t locate your package, please reach out to our customer service team, and we’ll assist you in resolving the issue.

We always do our best to send the correct items with every order, but sometimes errors can occur. If you received the wrong item, please take a photo of what you received and contact our customer service team. We will arrange to send you the correct item as quickly as possible. Thank you for your understanding!

To apply a discount code to your order, simply follow these steps:

1. Add the items you want to your cart.
2. Proceed to checkout.
3. On the checkout page, look for the "Discount code or gift card" field.
4. Enter your code and click "Apply."

The discount will be applied to your total, and you’ll see the updated price before completing your order. Let us know if you need any assistance!

Unfortunately, once an order is placed, we are unable to apply a discount retroactively. However, please reach out to our customer service team, and we’ll ensure your satisfaction on any future purchases.

You can have the following symbols engraved on your jewelry: ♡, ❤, @, $, and &.

Yes, you can leave some pendants blank. To do this, simply type a space in the engraving field for the pendant(s) you wish to remain empty. This will allow the order to process without any engraving on that pendant. If you need any help, feel free to contact our customer service team!

The size of the engraved letters may vary based on several factors, including the length of the text and the available space for engraving. Additionally, the use of uppercase versus lowercase letters can affect the size, as uppercase letters typically require more space. We strive to ensure that all engravings are as clear and legible as possible while working within the design limitations.

If your order is marked as "Returned to Sender," it usually means there was an issue with the delivery, such as an incorrect address or missed delivery attempts. Please reach out to our customer service team with your order details, and we’ll look into the situation for you. Once we have all the necessary information, we’ll work on reshipping your order. We always recommend checking your tracking status and delivery address to avoid any issues.

To adjust your bangle or cuff bracelet, gently apply pressure to the sides to carefully open or close it for a better fit.

Some of our bracelets allow you to add extra beads or charms, whether you're welcoming a new family member or want to add a missing name. Here are the bracelets that can be customized with additional beads or charms:

• Men's Braided Leather Bracelet with Custom Beads
• Bangle Bracelet with Custom Beads
• Mom Hearts Bracelet
• Bangle Bracelet with Heart-Shaped Pendants

To purchase and add extra beads or charms, here is the link: Extra Beads or Charms